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by Thomas Pyzdek (Author), Paul a. Keller (Author)
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The most important reference to Lean Six Sigma―fully updated for the latest advances
This thoroughly revised, industry standard guide delivers all the information you need to apply Lean Six Sigma techniques and dramatically improve processes, profitability, sustainability, and long-term growth. Written by two of the foremost authorities in the field, the book contains full explanations of the latest lean, problem solving and change management principles and methods. You will discover how to build the best teams and foster effective leadership while maximizing customer satisfaction and boosting profits. The book includes coverage of the recently released Minitab 18.
The Six Sigma Handbook, Fifth Edition covers:
- Building the responsive Six Sigma organization
- Recognizing and capitalizing on opportunity
- Data-driven management
- Maximizing resources
- Project management using DMAIC and DMADV
- The define phase
- The measure phase
- Process behavior charts
- Measurement systems evaluation
- The analyze phase
- The improve/design phase
- The control/verify phase
Author Biography
Thomas Pyzdek has worked in continuous improvement and Lean Six Sigma for more than 50 years. His clients include Ford, McDonald's, Intuit, NASA and many other organizations in industries ranging from manufacturing to services to healthcare. A Fellow of the American Society for Quality (ASQ), Mr. Pyzdek has received numerous medals and honors from professional organizations, including the ASQ Six Sigma Forum's first ever award for the Advancement of Six Sigma. Pyzdek is currently President and CEO of The Pyzdek Institute, which offers online Lean Six Sigma training and certification. Mr. Pyzdek is co-author of The Handbook for Quality Management, Second Edition.
Paul Keller is President and COO of Quality America, a Lean Six Sigma training and software development company with over 35 years in the field. He is the author of Six Sigma Demystified, Statistical Process Control Demystified, and co-author of The Handbook for Quality Management, Second Edition.
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