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by Bill Withers (Author), Keami Lewis (Author)
"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."
Author Biography
Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R & B, Inc., an automotive supply corporation. Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.
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