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by Jerry Isenhour (Author)
Standard operating procedures (SOPs) and standard operating guidelines (SOGs) are invaluable to businesses of all sizes. From a multinational corporation to a start-up, any organization can benefit from clearly written and communicated SOPs and SOGs.
SOPs are so important, but writing them can seem like a daunting task. How do you convey so much information without errors or misunderstandings?
Entrepreneur and business coach Jerry Isenhour understands the difficulties. He also understands the rewards a working SOP program can deliver. He has done so for his own businesses in the service, retail and manufacturing segments. He has consulted with numerous management teams to assist them in producing theirs. Now he wants to help you perfect your own SOP writing skills for your business
Isenhour uses his experience as the chief executive officer along with his expertise as a business coach and consultant to share both the theory and practicalities behind SOPs. He covers how to
- start the SOP process,
- form a priority list,
- test the SOP,
- elicit team feedback,
- implement and distribute the SOP,
- evaluate its effectiveness in the workplace,
- troubleshoot any points of confusion, and
- use it to make your organization a success
Author Biography
Jerry Isenhour has served as the CEO of various organizations in the service, retail, and manufacturing segments. He is currently a business coach and speaker specializing in home-service contracting operations.
Isenhour is the CEO and lead coach for CVC Coaching, which provides coaching and consulting to companies across the United States. He is a leadership coach, teacher, and speaker certified by the John Maxwell Team and a sales advisor certified by Jeffrey Gitomer.
Isenhour understands the values of standard operating procedures. He has built a system of standard operating procedures for businesses that include a chimney service company, an outdoor living retail venture, and a manufacturing company.
Isenhour has been published in numerous trade journals and has his own podcast. For more information about Isenhour, he invites you to visit his website, www.jerryisenhour.com, and listen to his podcast on Soundcloud, Stitcher, and iTunes.- In stock, ready to ship
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Returns & Refunds
We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.
Return Eligibility
Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included. Items showing any signs of wear or damage will not be accepted.
Return Window
Return requests must be made within 14 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Luxury Items
Items valued over $1,000 may be subject to a 7% restocking fee upon approved return.
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For hygiene and product integrity reasons, the following items are final sale once opened or used:
• Underwear
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Custom-designed products, including STORE 7994 hoodies, are made exclusively for each customer and are final sale. These items are not eligible for return or exchange unless defective or incorrect.
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Many of our products ship directly from trusted international partners. Any applicable customs duties or import taxes are calculated at checkout and are non-refundable, even if the item is returned.
Returns & Associated Fees
All approved returns are subject to a $24 return processing fee. For international orders, duties, taxes, and return fees will be deducted from the original payment.
Shipping Policy
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