Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality - Paperback

by Michael Kassotakis MCIM (Author)

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.This work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. This is the First edition and we ask for your understanding if you find proof areas for improvement, so we offer in an initial lower price than it's real value.

Author Biography

Michael Kassotakis BA, MSc, MCIM, FCMI, CMktr is also The President and Managing Director of E-BCR, www.e-bcr.com a Multinational business consultant - researcher and services provider. Initially, he was brought up by a maritime family and gained experience from The Greatest Hellenic Harbour Piraeus. His first jobs refer to assistant builder, assistant of aluminium and iron constructions, basketball player, salesman, hotel clerk, distributor of dental plates, leather cord hand picker, music tapes recorder, rent a car clerk and walker - on from 1980 until 1995. He is well - known for offering business, consulting, and research services. It is remarkable, that he offered significant services for the 2004 Summer Olympic Games and the International Olympic Committee in Greece. Michael Kassotakis started his work experience in the early 1990's and graduated from the Business Organisation and Management Department of Piraeus University, while he was offering his services as Supervisor of Captain's Office for the Hellenic Navy. He completed his graduate degree (BA) and his naval services in the late 1990's. Since he was very active and restless he started his postgraduate experience in Stirling University, Scotland, United Kingdom before the end of the 1990's. He and his mates completed various significant business and marketing projects (Assessment of service quality, World market attractiveness, Marketing plans etc.). The postgraduation was completed in the beginning of the 21st Century (MSc in Marketing). He continued his remarkable business services by completing significant business and economic projects and studies(Tourism development - Marketing expertise, Hotel sector, IT Hardware, Quick service restaurants, Computers etc.) on behalf of major companies. He is a Felow Member of the Chartered Institute of Management (FCMI), a Full Member of the Chartered Institute of Marketing (MCIM), a member of The Royal Economic Society, a member of the Internet Society, a licensed economist and tax accountant of the Economic Chamber of Greece... In 2010's he is a member in significant professional and business organisations, while he offers electronic, business, consulting research services and online shopping. He can also manage investments in Hellas, Europe and rest of the world.