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by George M. Keen (Author)
The service department is increasingly important in the equipment dealership, making your role more complex and challenging than ever before. Companies that are your customers have seen tremendous change in the past decade. Thousands have gone out of business, and those left have grown dynamically. As we go forward, there will be fewer and fewer decision-makers deciding who services these customers.
Because of these changes, building a solid relationship with these companies will be vital to every dealership. Management contracts will be the norm, as customers outsource all functions that are not part of their core businesses. The success of these long-term contractual relationships depends significantly on you and your department. The customer service you provide, the value of your services, and the cost and expense control you maintain will determine your dealership's success in the future.The purpose of this book is to prepare you for this opportunity and challenge. And the training and tools that go along with it.
"Service Management in an Equipment Dealership" is a book that will help you professionally manage your dealership's service department.
Our view of service and the service manager we present may differ significantly from how you currently view your position and department. In many dealerships, service has been considered a support function, not a profit center or department.
Here, we argue that not only is service of increasing importance and satisfying customers critical, but also as a profit center. Generally, we use the term dealership for either a distributor or the dealership. Because of its increasing importance, examining service individually regarding efficiency, effectiveness, productivity, expense control, and profitability is vital. We have presented long-term objectives in several critical areas that you can use as guidelines for best practices. Your job will be to set short-term objectives based on your company's strategies and market.
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Our innovation isn’t just in the brands we carry — it’s in the way we connect them. From our automation engine that keeps collections globally updated to our commitment to authenticity-first presentation, STORE 7994 exists where timeless design meets modern precision.
Every product we offer is:
Elevated · Intentional · Exclusive · Authentic
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We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.
Return Eligibility
Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included. Items showing any signs of wear or damage will not be accepted.
Return Window
Return requests must be made within 14 days of delivery.
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Luxury Items
Items valued over $1,000 may be subject to a 7% restocking fee upon approved return.
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For hygiene and product integrity reasons, the following items are final sale once opened or used:
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Custom-designed products, including STORE 7994 hoodies, are made exclusively for each customer and are final sale. These items are not eligible for return or exchange unless defective or incorrect.
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Many of our products ship directly from trusted international partners. Any applicable customs duties or import taxes are calculated at checkout and are non-refundable, even if the item is returned.
Returns & Associated Fees
All approved returns are subject to a $24 return processing fee. For international orders, duties, taxes, and return fees will be deducted from the original payment.
Shipping Policy
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