Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups - Paperback

by Susan L. Carpenter (Author), W. J. D. Kennedy (Author)

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

Front Jacket

Praise for Managing Public Disputes

This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena.
--Chris Carlson, codirector, Policy Consensus Initiative

A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes.
--Susanne Terry, mediator and faculty, Mediation Program, Woodbury College

Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making.
--Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific

For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes:

• Ten proven principles for managing conflicts
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

Back Jacket

Praise for Managing Public Disputes

"This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena."
--Chris Carlson, codirector, Policy Consensus Initiative

"A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes."
--Susanne Terry, mediator and faculty, Mediation Program, Woodbury College

"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making."
--Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific

For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes:

• Ten proven principles for managing conflicts
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

Author Biography

SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years.