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by Christian Masotti (Author), Lewena Bayer (Author)
In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business.
As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement-including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors' and managers' civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.
Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit-complete with strategies and tools (like the Masotti Feedback Method)-that you can take back to your workplace and implement immediately.
Author Biography
With 20 years of hands-on manufacturing experience, Christian Masotti has witnessed time and time again how incivility can impact business. Having worked with among others-the big three auto manufacturers including Ford, Chrysler, and Toyota, Christian understands how failure to address the people side of change appropriately, that is, teach "people treatment," results in manufacturing workplaces continuing to experience high turnover, poor morale, and lowered profitability. As a professional athlete who now supervises event conversions for Maple Leaf Sports & Entertainment, Masotti has also experienced how incivility can impact professional sports, sports-related organizations, human resources, volunteers, and frontline workers.
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