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by David J. McKendry (Author)
Applicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset - people.
- 40 chapters from successful utility customer service executives, directors and managers, together representing a combined 2,000 years of experience
- 470 time-honoured leadership lessons
- Honest, evocative and personal stories about mentors whose words and actions chalk up valuable lessons
Written in first person, Leadership Lessons Learned shares battle-tested secrets to success from respected utility thought leaders across North America. These professionals are guiding the utility customer experience for essential "life blood" services such as electricity, gas and water to millions of residential and business consumers.
McKendry is Senior Fellow at the Canadian Electricity Association - the National Voice of Electricity in Canada. He provides guidance on Electricity Distribution, Customer Service, Emerging Technologies and Issues; he is a coach and mentor.
Prior to joining CEA in 2018, McKendry served for fifteen years as Director Customer Service for Hydro Ottawa.
His emphasis on leadership excellence coupled with an obsession to achieve effective, repeatable and positive customer experiences are cornerstones to his success. As one of his mentors described him, "Dave, an idea machine with a natural bent on strategic thinking, wears passion for the ideas on his sleeves."
- Norm Fraser. Readers will enjoy learning about McKendry's history, mentor stories and biography inside these book covers.
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Shipping information
- Free Shipping* on all orders over $300 USD to most countries* Estimated delivery: 2-5 business days Mon-Sat to U.S., CA, EU etc.
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- Store 7994 Shipping policy
- Global delivery in 3–9 business days (location dependent).
- Free Worldwide Shipping $300+. International duties & VAT are calculated by destination country and may be collected upon delivery. UK orders are subject to 20% import VAT upon delivery.
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Returns & Refunds
We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.
Return Eligibility
Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included. Items showing any signs of wear or damage will not be accepted.
Return Window
Return requests must be made within 14 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Luxury Items
Items valued over $1,000 may be subject to a 7% restocking fee upon approved return.
Non-Returnable Items
For hygiene and product integrity reasons, the following items are final sale once opened or used:
• Underwear
• Fragrances
• Any worn or used items
Made-to-Order Items
Custom-designed products, including STORE 7994 hoodies, are made exclusively for each customer and are final sale. These items are not eligible for return or exchange unless defective or incorrect.
If you receive a defective or incorrect item, please contact us and we will make it right.
International Shipping & Duties
Many of our products ship directly from trusted international partners. Any applicable customs duties or import taxes are calculated at checkout and are non-refundable, even if the item is returned.
Returns & Associated Fees
All approved returns are subject to a $24 return processing fee. For international orders, duties, taxes, and return fees will be deducted from the original payment.
Shipping Policy
Complimentary shipping is offered on orders over $300. Orders below this threshold are subject to standard shipping rates at checkout.
