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by Mark Goulston (Author)
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:
- make a powerful and positive first impression;
- listen effectively;
- make even a total stranger (potential client) feel understood;
- talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;
- and achieve buy-in--the linchpin of all persuasion, negotiation, and sales.
Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.
With this groundbreaking book, you will be able to master the fine but critical art of effective communication.
Back Jacket
Goulston provides brilliant yet doable techniques for getting through to others. . . .This book transcends the self-help category by promoting real communication. --Library Journal
Is there someone in your life who just won't listen, no matter what you say? Maybe it's someone at work: a subordinate, a team member, a client, your boss. Or maybe it's someone at home: a partner, a parent, a defiant teen, an angry ex. If only you could get that person into a calm and receptive state of mind, you'd probably be able to work out your differences. . . . Just Listen will get you there. In this powerful yet engaging book, acclaimed psychiatrist and business coach Mark Goulston reveals how to get through to anyone--even when successful communication seems impossible--with simple yet remarkably effective tools and techniques that can make your words compelling and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. How effective are Mark's techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. "The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation," Mark says. "Whether you're fresh out of school . . . or a CEO, once you master these skills you can take them wherever you go in your career and your life." Just Listen has given tens of thousands of people the tools and confidence to get through to the unreachable people in their lives. With the proven techniques in this remarkable book, you'll learn how to turn frustrating situations into positive outcomes and rewarding relationships. Just refer to Just Listen--whenever a job, a sale, or a relationship hangs in the balance. Mark Goulston, MD, is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; cohosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show. Connect with Mark Goulston: Website: markgoulston.com Twitter@MarkGoulston Facebook.com/markgoulstonAuthor Biography
MARK GOULSTON is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, The Huffington Post, and Psychology Today; co-hosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.
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