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by Patrick Ambrose (Author)
Effective Operations Management is a summation of over 40 years observing, assessing, teaching and consulting to organizations of all sizes in various industries. It takes the reader through the process of creating an efficient, effective, fully integrated, performance and responsibility based management system. Once you have completed the book and the implementation process, ALL requirements of the standards will have been incorporated into one logical, effective, efficient and value-added management system.In five phases this book describes what needs to happen and how it needs to happen, but more importantly why it needs to happen and the benefits your organization should gain through implementation.The text provides full references back to the specific requirements of the three standards to help maintain compliance to the international standards. The requirements are grouped by common intent and where practical common processes and methods are described.Included is a complete cross reference table that shows where in the book each and every clause of the three standards is covered.PHASE 1 - MANAGEMENT'S ROLE IN SYSTEM DEVELOPMENTThe first phase covers the critically important ground work. The first question answered in Phase one is "who is Top Management and what is their role in the success of the management system?" Phase one goes on to provide the rationale for why any organization's management should support implementing these standards into their organization as one integrated system.PHASE 2 - PROCESS OWNER'S ROLE IN SYSTEM DEVELOPMENTThis phase is the detailed design criteria common to all processes of the system. This phase includes consultation with those who will ultimately make the system work in order to develop a common understanding of the objectives. It also includes development of performance criteria, performance monitored methods and performance expectations.PHASES 3-5 - SPECIFIC (Unique) PROCESS OWNER EXPECTATIONS, IMPLEMENTATION AND MANAGEMENT CONTROLSThese phases provide the details that apply only to specific functions. This is the final phase of planning, followed by implementation and finally monitoring (Auditing / Assessing), measurement and management oversight.
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