>
✔ 100% Money-Back Guarantee on Eligible Items
✔ Prices Displayed in Your Local Currency
✔ Final Price = No Surprise Import Fees
✔ Complimentary Insured Worldwide Shipping on Qualifying Orders
✔ Select Collector & Specialty Pieces May Require Secured Delivery Handling
by Performance Research Associates (Author), John Bush (Illustrator)
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't.
For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with:
proven tips and strategies for exceeding customer needs and expectations,
determining the right times to bend or break the rules,
becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,
understanding cultural and generational differences,
and coping effectively with your most challenging customers.
Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Back Jacket
When the first edition of Delivering Knock Your Socks Off Service arrived in book-stores, "Does service matter?" was an unsettled question. Now 20+ years and a service industry revolution later, it's taken as gospel that superior service leads to higher profits and faster growth.
The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. And now, in this special 20th anniversary edition of the book that has long been relied on for the best guidance on knocking customers' socks off--you'll find all-new tips, tools, and techniques for the world we live in today. Whether you're new to customer service or an old pro, this book shows you how to: - WOW your customers - Become a fantastic fixer and powerful problem-solver - Determine the right times to bend or break the rules - Work with cultural and generational differences - Become a valued "listening post" for your organization - Effectively handle "customers from hell" Featuring real-world examples, the book contains all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The most important part of creating a "service advantage" is still you. And this fun-to-read, classic resource will show you how to provide the best service imaginable, time after time. Praise for Previous Editions: "An easy-to-read service bible." -- The American Salesman ..".A must-read for retailers working with today's challenging customers."-- Retail News Magazine "Written in a witty, engaging style, and offers real tactics any service provider can use. Once you've read this book, pass it on to your employees." -- Entrepreneur Magazine Performance Research Associates, Inc., founded in 1972 by the late Ron Zemke, one of the leaders of the American customer service revolution, trains and consults with organi-zations of all types and sizes on service quality, customer loyalty, and creating a customer-driven culture. PRA's clients have included PricewaterhouseCoopers, Microsoft, Pruden-tial Insur-ance, Harley-Davidson, GlaxoSmithKline, Universal Studios theme parks, Motorola, Turner Broadcasting System, and many others. The firm is located in Minneapolis. For more information please visit www.socksoff.comAuthor Biography
PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness.
- In stock, ready to ship
- ✔ Authenticity Guaranteed — Verified Designer Goods
- ✔ Sourced from Authorized European/U.S. Luxury Distributors
- ✔ Secure Checkout — SSL Encrypted Payments
- ✔ Fast Global Delivery — 3–11 Business Days
- ✔ Easy Returns on Eligible Items
- ✔ 100% Money-Back Guarantee — Full Refund if Not Satisfied
AUTHENTICITY GUARANTEED
Reserved for you — complete your purchase to secure this piece.
OFFICIALLY AUTHORIZED RESELLER
Discover Officially Authorized Authentic Items at STORE7994.com - Certificates Available on Request!
Independently verified for store quality and customer safety.
Trust score: 91/100
All designer items offered by STORE 7994 are sourced from trusted luxury distributors and verified through independent authentication services.
Learn how STORE 7994 authenticates luxury items
Guaranteed Authentic — Includes Brand Documentation & Third-Party Verification Options.
Shipping information
- Free Shipping* on all orders over $300 USD to most countries* Estimated delivery: 2-5 business days Mon-Sat to U.S., CA, EU etc.
- Tracking available: DHL Express
- Store 7994 Shipping policy
- Global delivery in 3–9 business days (location dependent).
- Free Worldwide Shipping $300+. International duties & VAT are calculated by destination country and may be collected upon delivery. UK orders are subject to 20% import VAT upon delivery.
Our innovation isn’t just in the brands we carry — it’s in the way we connect them. From our automation engine that keeps collections globally updated to our commitment to authenticity-first presentation, STORE 7994 exists where timeless design meets modern precision.
Every product we offer is:
Elevated · Intentional · Exclusive · Authentic
STORE 7994 is an authorized reseller of luxury fashion houses. Certificates and proof of authenticity are available to brand owners and partners upon request.
Returns & Refunds
We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.
Return Eligibility
Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included. Items showing any signs of wear or damage will not be accepted.
Return Window
Return requests must be made within 14 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Luxury Items
Items valued over $1,000 may be subject to a 7% restocking fee upon approved return.
Non-Returnable Items
For hygiene and product integrity reasons, the following items are final sale once opened or used:
• Underwear
• Fragrances
• Any worn or used items
Made-to-Order Items
Custom-designed products, including STORE 7994 hoodies, are made exclusively for each customer and are final sale. These items are not eligible for return or exchange unless defective or incorrect.
If you receive a defective or incorrect item, please contact us and we will make it right.
International Shipping & Duties
Many of our products ship directly from trusted international partners. Any applicable customs duties or import taxes are calculated at checkout and are non-refundable, even if the item is returned.
Returns & Associated Fees
All approved returns are subject to a $24 return processing fee. For international orders, duties, taxes, and return fees will be deducted from the original payment.
Shipping Policy
Complimentary shipping is offered on orders over $300. Orders below this threshold are subject to standard shipping rates at checkout.
