Behind The Click: How to Use the Hidden Psychological Forces That Shape Online Behavior to Craft Digital Journeys That Delight, Engage, - Hardcover >
/ Behind The Click: How to Use the Hidden Psychological Forces That Shape Online Behavior to Craft Digital Journeys That Delight, Engage, - Hardcover

Behind The Click: How to Use the Hidden Psychological Forces That Shape Online Behavior to Craft Digital Journeys That Delight, Engage, - Hardcover

Regular price$37.78
/
(Tax included. Shipping calculated at checkout.)
✔ Authenticity Guaranteed — Verified Designer Goods
✔ 100% Money-Back Guarantee on Eligible Items
✔ Prices Displayed in Your Local Currency
✔ Final Price = No Surprise Import Fees
✔ Complimentary Insured Worldwide Shipping on Qualifying Orders
✔ Select Collector & Specialty Pieces May Require Secured Delivery Handling
Our authentication process ensures every item meets strict luxury verification standards. Learn more
Complimentary worldwide shipping on qualifying orders

by R. Jon MacDonald (Author)

There are so many hidden factors that influence the decisions your customers make, and it has little to do with the facts of your brand or the products you sell. They know they like a product or brand. They know that one service feels like a better value than another. They know that what you sell isn't a good fit, and they should head over to your competitor. But they usually don't know why they feel that way. They feel it, and that's good enough. This is where most companies miss the mark, deciding to throw all of their time, energy, and focus into conversion rate optimization to boost sales. But the answers you need to meet your sales goals don't just lie in user data - it goes all the way to human nature.


Behind The Click dives into the psychological principles behind the shortcuts our brains take to make decisions and how different elements of your company's digital experience play into those shortcuts to either guide customers toward a purchase or send them running to your competitor. By understanding these underlying principles, you can deploy optimization tactics that create a digital experience that not only meets but anticipates, your customers' wants and needs.


This book takes a step back to optimize your company's entire digital experience - from the first time they encounter your company to well past checkout. You'll find actionable optimization strategies to deploy on your company's website as well as the underlying psychological principles behind why those strategies do - or do not - work. Because no matter what else changes in the future, this focus on the customer experience will remain constant. Technology is going to change. Marketplaces are going to shift. But the psychological principles that influence how we make decisions will stay the same.

Number of Pages: 336
Dimensions: 0.88 x 8.5 x 5.5 IN
Publication Date: April 15, 2024
  • In stock, ready to ship
  • Backordered, shipping soon
Shop with Confidence
  • ✔ Authenticity Guaranteed — Verified Designer Goods
  • ✔ Sourced from Authorized European/U.S. Luxury Distributors
  • ✔ Secure Checkout — SSL Encrypted Payments
  • ✔ Fast Global Delivery — 3–11 Business Days
  • ✔ Easy Returns on Eligible Items
  • ✔ 100% Money-Back Guarantee — Full Refund if Not Satisfied
Verified Trust Rating: 91/100
Amazon American Express Apple Pay Bancontact Diners Club Discover Google Pay Mastercard PayPal Shop Pay USDC Visa SSL Secure
Amazon Pay Logo Fast checkout with Amazon Pay. Use your Amazon account to skip entering shipping or card info.
Trusted by discerning buyers worldwide — secure, verified luxury sourcing

AUTHENTICITY GUARANTEED

Reserved for you — complete your purchase to secure this piece.

Authorized Designer Inventory Secure & Encrypted Checkout Tracked & Insured Delivery

OFFICIALLY AUTHORIZED RESELLER

Discover Officially Authorized Authentic Items at STORE7994.com - Certificates Available on Request!

Independently verified for store quality and customer safety.
Trust score: 91/100

All designer items offered by STORE 7994 are sourced from trusted luxury distributors and verified through independent authentication services.

Learn how STORE 7994 authenticates luxury items

Guaranteed Authentic — Includes Brand Documentation & Third-Party Verification Options.

Shipping information

  • Free Shipping* on all orders over $300 USD to most countries* Estimated delivery: 2-5 business days Mon-Sat to U.S., CA, EU etc.
  • Tracking available: DHL Express
  • Store 7994 Shipping policy
  • Global delivery in 3–9 business days (location dependent).
  • Free Worldwide Shipping $300+. International duties & VAT are calculated by destination country and may be collected upon delivery. UK orders are subject to 20% import VAT upon delivery.

Our innovation isn’t just in the brands we carry — it’s in the way we connect them. From our automation engine that keeps collections globally updated to our commitment to authenticity-first presentation, STORE 7994 exists where timeless design meets modern precision.

Every product we offer is:
Elevated · Intentional · Exclusive · Authentic

STORE 7994 is an authorized reseller of luxury fashion houses. Certificates and proof of authenticity are available to brand owners and partners upon request.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

Returns & Refunds

We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.

Return Eligibility
Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included. Items showing any signs of wear or damage will not be accepted.

Return Window
Return requests must be made within 14 days of delivery.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Luxury Items
Items valued over $1,000 may be subject to a 7% restocking fee upon approved return.

Non-Returnable Items
For hygiene and product integrity reasons, the following items are final sale once opened or used:

• Underwear
• Fragrances
• Any worn or used items

Made-to-Order Items
Custom-designed products, including STORE 7994 hoodies, are made exclusively for each customer and are final sale. These items are not eligible for return or exchange unless defective or incorrect.

If you receive a defective or incorrect item, please contact us and we will make it right.

International Shipping & Duties
Many of our products ship directly from trusted international partners. Any applicable customs duties or import taxes are calculated at checkout and are non-refundable, even if the item is returned.

Returns & Associated Fees
All approved returns are subject to a $24 return processing fee. For international orders, duties, taxes, and return fees will be deducted from the original payment.

Shipping Policy
Complimentary shipping is offered on orders over $300. Orders below this threshold are subject to standard shipping rates at checkout.