Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results - Hardcover

by Paul R. Niven (Author)

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition

"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."
--Vik Torpunuri, President and CEO, e2e Analytix

"In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."
--Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets

"Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!"
--Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

Front Jacket

Organizations worldwide have employed the Balanced Scorecard andyielded swift benefits--including increased financial returns, greater employee alignment with overall goals, improvedcollaboration, and an unrelenting focus on strategy, to name just afew--from this revolutionary methodology. Balanced ScorecardStep-by-Step, Second Edition enables your organization to reapthese rewards with a strategy-focused plan including steps on: determining your guiding rationale for using the scorecard; testingyour mission; building a strategy map; developing measures andtargets; placing the scorecard at the center of your managementsystem; and sustaining your success.

Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategyinto performance at every organizational level and translate yourintangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition ofBalanced Scorecard Step-by-Step includes updated case studies aswell as new and expanded coverage on:

• Strategy maps, the powerful communication tools that convey tothe entire workforce (and beyond) what is most critical inexecuting the organization's strategy
• The linkage between the Balanced Scorecard and corporategovernance
• The critical importance of "strategy-centered" managementmeetings
• The emerging trend of the Office of Strategy Management
• The latest trends in Balanced Scorecard implementationmethodology
• Post-implementation guidance

Sharing his extensive experience in developing BalancedScorecards for Fortune 500, public sector, and not-for-profitorganizations, Paul Niven takes you through the complete BalancedScorecard journey--from creating powerful new performancemeasures that drive the execution of your strategy, to the toolsnecessary to make the Scorecard the cornerstone of your managementprocesses. Whether you are a CEO, CFO, CIO, a vice president, adivision or department manager, or a business consultant, BalancedScorecard Step-by-Step, Second Edition allows you to efficientlyexecute your organization's strategy and successfully compete intoday's business environment.

Back Jacket

Balanced Scorecard STEP-BY-STEP: Maximizing Performance and Maintaining Results

SECOND EDITION

Organizations worldwide have employed the Balanced Scorecard and yielded swift benefits--including increased financial returns, greater employee alignment with overall goals, improved collaboration, and an unrelenting focus on strategy, to name just a few--from this revolutionary methodology. Balanced Scorecard Step-by-Step, Second Edition enables your organization to reap these rewards with a strategy-focused plan including steps on: determining your guiding rationale for using the scorecard; testing your mission; building a strategy map; developing measures and targets; placing the scorecard at the center of your management system; and sustaining your success.

Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition of Balanced Scorecard Step-by-Step includes updated case studies as well as new and expanded coverage on:

• Strategy maps, the powerful communication tools that convey to the entire workforce (and beyond) what is most critical in executing the organization's strategy
• The linkage between the Balanced Scorecard and corporate governance
• The critical importance of "strategy-centered" management meetings
• The emerging trend of the Office of Strategy Management
• The latest trends in Balanced Scorecard implementation methodology
• Post-implementation guidance

Sharing his extensive experience in developing Balanced Scorecards for Fortune 500, public sector, and not-for-profit organizations, Paul Niven takes you through the complete Balanced Scorecard journey--from creating powerful new performance measures that drive the execution of your strategy, to the tools necessary to make the Scorecard the cornerstone of your management processes. Whether you are a CEO, CFO, CIO, a vice president, a division or department manager, or a business consultant, Balanced Scorecard Step-by-Step, Second Edition allows you to efficiently execute your organization's strategy and successfully compete in today's business environment.

Author Biography

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.