Frequently Asked Questions
Authenticity & Verification
How do I know my item is authentic?
Every item we carry is sourced directly from authorized suppliers and undergoes a thorough authenticity verification process before it ships. We stand behind every product we sell.
Do you provide certificates of authenticity?
Yes. Certificates of authenticity are included with eligible items and noted on the product page.
Want independent third-party authentication?
We are not affiliated with or partnered with RealAuthentication. However, we refer clients to RealAuthentication as an independent luxury authentication service they may choose to use at their own discretion. Click below to verify your item independently.
Authenticate My Item via RealAuthentication
International Shipping
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders are delivered within 5–11 business days depending on your location.
How much does international shipping cost?
International shipping is $14.95. Orders over $300 qualify for free international shipping.
Will I be charged customs or import duties?
Customs duties and import taxes may apply depending on your country. These charges are the responsibility of the recipient and are not included in your order total.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition, and accompanied by proof of purchase. Final sale items are not eligible for return.
How do I start a return?
Contact us at your earliest convenience with your order number and reason for return. Our team will guide you through the process.
Sizing
How do I find my size?
Each product page includes a detailed size guide. If you're between sizes or unsure, we recommend reaching out before placing your order — we're happy to help.
Do you offer exchanges for sizing issues?
Yes, size exchanges are available on eligible items subject to stock availability. Please contact us within 14 days of receiving your order.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. After that, the order may already be in fulfillment. Please contact us immediately if you need to make changes.