Widerrufsrecht
Return & Refund Policy — STORE 7994 LLC
At STORE 7994 LLC, we are committed to providing a secure, refined, and dependable luxury shopping experience. Eligible purchases are protected by our Money-Back Guarantee, allowing you to shop with confidence.
All products offered by STORE 7994 are guaranteed authentic and sourced from trusted luxury distributors, authorized suppliers, and established fashion partners across Europe and the United States.
Money-Back Guarantee
If an eligible purchase does not meet your expectations, you may request a return in accordance with the timeframes and conditions outlined below.
Items received damaged, defective, or materially different from the item ordered are eligible for a replacement or full refund at no additional cost to the customer.
Return Eligibility
To qualify for a return, merchandise must:
- Be unused, unworn, unwashed, and unaltered
- Remain in the same condition in which it was received
- Include all original tags, packaging, accessories, dust bags, authenticity materials, and documentation
- Be free from fragrance, stains, damage, or other signs of use
- Be accompanied by a valid receipt or order confirmation
STORE 7994 reserves the right to decline a return if the merchandise does not meet these conditions.
Return Windows
United States orders: Return requests must be initiated within 10 calendar days of delivery.
European Union and international orders: Return requests must be initiated within 14 calendar days of delivery.
Where local consumer-protection laws provide additional or longer mandatory rights, those legal requirements will apply.
A return request is considered initiated when the customer contacts STORE 7994 within the applicable return window. Approved merchandise must then be shipped within the timeframe stated in the return authorization instructions.
Non-Returnable Items
Due to hygiene, customization, and product-integrity standards, the following items are not eligible for return once opened, used, or removed from their protective packaging:
- Underwear and other intimate apparel
- Perfumes, colognes, fragrances, and personal-care products
- Custom-made, personalized, or made-to-order merchandise
- STORE 7994 signature and custom hoodies
- Products specifically identified as final sale or non-returnable on the product page
Items that have been worn, washed, altered, damaged, or modified after delivery are not eligible for return.
These exclusions do not limit any rights that cannot legally be excluded, including rights relating to merchandise received damaged, defective, or materially different from what was ordered.
Luxury Item Restocking Fee
Merchandise with a purchase price exceeding $1,000 USD is considered a high-value luxury item.
A 7% restocking fee applies to approved discretionary returns of high-value luxury merchandise and will be deducted from the customer’s refund.
The restocking fee does not apply when an item is confirmed to have arrived damaged, defective, or materially different from the item ordered.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of preference, sizing, fit, or a change of mind.
If an item arrives damaged, defective, or materially different from the item ordered, STORE 7994 will arrange an appropriate return method or provide a return shipping label at no additional cost.
STORE 7994 may provide postage-paid return labels to customers in the United States, Canada, and select European regions, depending on the location and reason for the return. When a label is provided for a discretionary return, the cost of the label may be deducted from the refund unless otherwise stated.
When arranging return shipping independently, customers should use a trackable service and insure high-value merchandise for its full value. STORE 7994 is not responsible for independently shipped returns that are lost or damaged in transit.
International Shipping, Duties & Taxes
Many luxury products are shipped directly from our trusted international partners throughout Europe and other global locations.
Any customs duties, import taxes, brokerage charges, or similar government-imposed fees applicable to an order may be displayed or calculated at checkout. Where applicable, these charges are generally non-refundable unless reimbursement is required by law or authorized by the relevant customs authority.
Customers returning an international order are responsible for complying with all return customs and shipping requirements provided with the return authorization.
How to Initiate a Return
Before sending merchandise back, please contact our customer-support team:
Email: info@store7994.com
Phone: 1-720-767-2069
Please include:
- Your full name and order number
- The item or items you wish to return
- The reason for the return
- Clear photographs if the item arrived damaged, defective, or incorrect
Returns sent without prior authorization may be delayed or declined. Complete return instructions and the appropriate return address will be provided after the request has been reviewed.
Inspection & Refund Processing
Once returned merchandise has been received and inspected, we will notify you whether the return has been approved or declined.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for STORE 7994 to process the refund after inspection.
Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.
Any applicable and previously disclosed restocking fee, return-label cost, or non-refundable international charge will be reflected in the final refund amount.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If your item arrives damaged, defective, or materially different from the item ordered, contact us as soon as possible and within the applicable return window.
Once the issue has been verified, STORE 7994 will arrange a replacement, when available, or issue a full refund at no additional cost.
Exchanges
Direct exchanges are subject to product availability. When an exchange cannot be completed, the original item may be returned under this policy and a new order placed separately.
Pricing Errors & System Glitches
While we strive for complete accuracy, rare pricing, inventory, or technical errors may occasionally occur. If a product is listed at an incorrect price or is unavailable because of a system, supplier, or software error, STORE 7994 LLC reserves the right to cancel the affected order and issue a full refund.
Customer Support
If you have questions regarding a return, refund, or product eligibility, our customer-support team will be happy to assist.