Returns & Refunds
We want you to shop with confidence at STORE 7994. If your purchase does not meet expectations, eligible items may be returned under the conditions below.
Return Eligibility
Items must be unused, unworn, unwashed, and in their original condition, with all tags, packaging, accessories, authenticity materials, and documentation included. Items showing signs of wear, alteration, damage, or use will not be accepted.
Return Window
For orders delivered within the United States, return requests must be initiated within 10 calendar days of delivery.
For orders delivered within the European Union and other international destinations, return requests must be initiated within 14 calendar days of delivery.
Where applicable consumer-protection laws provide additional mandatory rights, those requirements will apply.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of preference, sizing, fit, or a change of mind.
If an item arrives defective, damaged, incorrect, or materially different from what was ordered, STORE 7994 will arrange an appropriate return method at no additional cost.
Luxury Items
A 7% restocking fee applies to approved discretionary returns of merchandise with a purchase price exceeding $1,000 USD. The fee will be deducted from the refund.
This restocking fee does not apply to items confirmed to have arrived damaged, defective, incorrect, or materially different from what was ordered.
Non-Returnable Items
For hygiene and product-integrity reasons, the following items are final sale once opened or used:
- Underwear and intimate apparel
- Perfumes, colognes, fragrances, and personal-care products
- Merchandise identified as final sale or non-returnable
- Any item that has been worn, washed, used, altered, or damaged after delivery
These exclusions do not limit any rights relating to merchandise received damaged, defective, or incorrect.
Made-to-Order Items
Custom-designed, personalized, and made-to-order products—including STORE 7994 signature and custom hoodies—are created specifically for each customer and are final sale.
These items are not eligible for return or exchange unless they arrive defective, damaged, incorrect, or materially different from what was ordered. If you experience an issue, please contact us and we will make it right.
International Shipping & Duties
Many of our products ship directly from trusted international partners. Any applicable customs duties, import taxes, or related charges may be displayed or calculated at checkout.
Where applicable, these government-imposed charges are generally non-refundable unless reimbursement is required by law or authorized by the appropriate customs authority.
Refunds & Applicable Deductions
STORE 7994 does not charge a standard return-processing fee.
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Please allow up to 10 business days for refund processing.
Any applicable and previously disclosed luxury-item restocking fee, return-label cost, or non-refundable international charge will be reflected in the final refund amount.
Shipping Policy
Complimentary shipping is offered on orders over $300. Orders below this threshold are subject to the standard shipping rates displayed at checkout.